Returns and Damages
We want you happy. If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Returned items must be unopened, unused, un-damaged and be returned in original packaging
- Returned items must have no visible signs of wear or use
- Returns Must have a return number, please don't just send something back without this as it is very hard to know where it came from.
To initiate a return or exchange, please complete the following steps:
- Email us at support@chemguys.co.nz with your name, the reference number for the your purchase, and what you would like to return. We will send you a return number to put when you send it your return.
- Send the item back, return freight is at your cost. Please end any returns well packaged to:
Prodi - Returns
Ref [insert your Return Number here]
8/33 Nga Mahi Road
Sockburn
Christchurch 8042
If the above steps have been taken, we will process your refund automatically to the payment method you used for the purchase when the goods are receipted back into our warehouse stock.
We are unable to refund to a different payment method than what was used for the initial purchase, as your payment details are secure and locked to protect you and us for security risks and fraud.
If you have returned something and not received a refund within 7 days please contact us at support@chemguys.co.nz
Additional Information:
If you have any questions, concerns, or if we can help in any way please contact us at support@chemguys.co.nz Tel (09) 888 7712
